General Questions

  1. How do I place an order?
    To place an order, simply browse our store, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your purchase.

  2. Do I need to create an account to shop?
    No, you can check out as a guest. However, creating an account allows you to track orders, save payment details, and receive exclusive offers.

  3. Can I modify or cancel my order after placing it?
    Orders can only be modified or canceled within a short window after purchase. Please contact our support team as soon as possible to check if changes can be made.

  4. How do I track my order?
    Once your order has shipped, we will send you a tracking number via email. You can use this number to track your package on the courier’s website.

  5. Do you offer international shipping?
    Yes, we ship to many countries worldwide. Shipping costs and delivery times vary depending on your location. You can check shipping options at checkout.

Payment & Pricing

  1. What payment methods do you accept?
    We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and other popular payment methods.

  2. Is my payment information secure?
    Yes, we use industry-standard encryption and security measures to protect your payment details. We do not store your payment information.

  3. Do you offer discounts or promo codes?
    Yes, we regularly offer promotions and discount codes. Sign up for our newsletter to stay updated on special deals.

  4. Are there any additional fees or taxes?
    Prices displayed do not include taxes or customs duties. Additional charges may apply based on your location and local regulations.

  5. Can I pay in installments?
    Yes, we offer installment payments through selected providers like Klarna, Afterpay, or Affirm. Availability depends on your location.

Shipping & Delivery

  1. How long does shipping take?
    Standard shipping usually takes 5-10 business days, while express shipping takes 2-5 business days. Delivery times vary by location.

  2. How much does shipping cost?
    Shipping costs depend on the weight of your order and destination. You can see the final shipping cost at checkout.

  3. Do you offer express delivery?
    Yes, we offer express shipping options at checkout. Availability depends on your location.

  4. What should I do if my package is delayed or lost?
    If your package is delayed, please check your tracking information. If it's lost, contact our support team, and we’ll assist in resolving the issue.

  5. Can I change my shipping address after placing an order?
    If your order hasn’t shipped yet, we may be able to update the address. Contact us immediately for assistance.

Returns & Refunds

  1. What is your return policy?
    We accept returns within 30 days of delivery. Items must be unused and in their original packaging.

  2. How do I return an item?
    To start a return, visit our Returns page or contact customer support. We’ll provide instructions on how to send your item back.

  3. When will I receive my refund?
    Refunds are processed within 5-7 business days after we receive and inspect your returned item.

  4. What if I receive a damaged or incorrect item?
    If you receive a damaged or incorrect item, contact us immediately with photos, and we’ll arrange a replacement or refund.

  5. Do you offer exchanges?
    Yes, we offer exchanges for incorrect sizes or defective products. Contact our support team to arrange an exchange.